Automotive Service Manager – Lexus of Colorado Springs

About the role

At Lexus of Colorado Springs, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Lexus of Colorado Springs teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Lexus of Colorado Springs we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT LEXUS OF COLORADO SPRINGS!

Your Purpose as Automotive Service Manager:

Oversee the daily operations of the automotive service department, ensuring efficient workflow, cost control, and exceptional customer satisfaction. Responsible for building and maintaining a loyal customer base, leading and developing service team members, maintaining accurate service records, and achieving department sales and profitability goals while fostering positive employee relations.

Anticipated Application Deadline: 11/2/20206

Responsibilities

• Lead, hire, and supervise service department personnel, monitoring performance and supporting a high standard of guest care and service quality.
• Establish departmental goals, including annual operating budgets and marketing initiatives to drive new and repeat service business.
• Train and develop team members on dealership policies, procedures, and systems while encouraging ongoing technical training for technicians.
• Maintain current knowledge of manufacturer warranty policies and procedures, serving as a liaison with factory representatives when needed.
• Address guest concerns promptly to maintain strong Customer Service Index (CSI) performance and uphold dealership service standards.
• Monitor and analyze departmental financial performance, reviewing financial statements and warranty receivables with leadership to support profitability and growth.
• Implement and reinforce dealership systems, processes, and operational improvements across the service team.
• Ensure compliance with all federal, state, and local regulations impacting service operations, including OSHA and hazardous waste requirements.
• Maintain a clean, safe, and professional service department environment, including guest-facing areas.
• Communicate expectations clear, review employee pay plans, and lead regular team meetings to discuss performance, goals, and operational updates.
• Serve as a positive role model by demonstrating professionalism, accountability, and commitment to the team, guests, and dealership.
• Perform additional duties as assigned by the Fixed Operations Director or General Manager.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Previous Service Manager experience strongly preferred
• Lexus experience preferred

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test.

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Benefits

Your Well-Being:

• Competitive Pay: $120,000+ base annual salary plus bonus
• Flexible Work Schedule: Monday-Friday
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day