Automotive Service Manager

Cincy AutoMall is a growing automotive dealership in Fairfield, Ohio. We are committed to providing quality vehicles, exceptional customer service, and a positive experience throughout the entire ownership process.

We are seeking an experienced, motivated Automotive Service Manager to oversee our service department, lead our technicians, and ensure that repairs and maintenance are completed efficiently, accurately, and profitably.

The ideal candidate is a hands-on leader who understands automotive repair operations, takes ownership of department performance, and knows how to balance productivity, quality, customer satisfaction, and profitability.

About the role

What we're looking for

We want a manager who takes ownership of the department rather than simply supervising it.

Someone who can walk into a busy shop, understand what needs to happen, organize the workload, support the technicians, and keep vehicles moving without sacrificing repair quality.

The right candidate will be comfortable making decisions, solving problems, holding employees accountable, and working directly with dealership leadership to continuously improve operations.

Cincy Automall is a growing automotive dealership located in Fairfield, Ohio, serving customers throughout Cincinnati and the surrounding communities.

We specialize in quality pre owned cars, trucks, and SUVs across a wide variety of makes and models. Our goal is to provide customers with a straightforward, professional buying experience while building a team that takes pride in the way we do business.

At Cincy Automall, every department plays an important role in our success. From sales and customer service to vehicle reconditioning, service, and dealership operations, we are focused on creating an environment where dependable, motivated people can contribute, grow, and build long term careers.

As our dealership continues to grow, we are looking for team members who are driven, reliable, willing to learn, and committed to doing quality work. We value people who take ownership of their responsibilities, communicate well, and want to be part of a team that is continually improving.

Responsibilities

Service Department Management

• Oversee daily service department operations, including scheduling, workflow, repair orders, and vehicle turnaround times.
• Assign and prioritize repair work to maximize technician productivity.
• Monitor all vehicles in service and ensure repairs are completed in a timely manner.
• Coordinate vehicle inspections, diagnostics, maintenance, and repairs.
• Maintain organization, accountability, and a clean, safe working environment.

Team Leadership

• Supervise, train, and develop automotive technicians and service personnel.
• Establish clear performance expectations and hold team members accountable.
• Monitor technician efficiency, productivity, and repair quality.
• Identify staffing, training, and equipment needs.
• Promote teamwork, professionalism, and a results-driven work environment.

Customer Service & Communication

• Ensure customers receive accurate repair estimates and timely updates.
• Address service concerns and resolve issues professionally.
• Maintain clear communication with customers, vendors, and dealership leadership.
• Ensure customer vehicles are repaired properly and delivered as promised.

Inventory & Dealership Coordination

• Coordinate with the sales department to prioritize vehicle inspections, reconditioning, and preparation for retail sale.
• Manage internal repair orders and monitor vehicle reconditioning expenses.
• Work with parts suppliers to ensure competitive pricing and timely delivery.
• Minimize unnecessary downtime caused by parts delays or inefficient scheduling.
• Maintain accurate documentation of repairs, parts, labor, and expenses.

Financial & Operational Performance

• Monitor labor productivity, repair costs, gross profit, and department performance.
• Identify opportunities to increase service revenue while maintaining competitive pricing.
• Control unnecessary expenses, rework, and operational waste.
• Track key performance indicators and provide regular updates to dealership management.
• Develop processes that improve efficiency, profitability, and customer satisfaction.

Requirements

Required

• Previous automotive service management, shop foreman, or comparable leadership experience.
• Strong understanding of automotive diagnostics, repairs, and maintenance.
• Experience managing technicians and coordinating multiple repair jobs.
• Excellent organizational, communication, and problem-solving skills.
• Ability to make decisions, prioritize workloads, and manage deadlines.
• Strong commitment to accountability, quality, and customer satisfaction.
• Valid driver's license.

Preferred

• Experience in an independent automotive dealership or used vehicle service operation.
• Familiarity with dealership reconditioning processes and cost management.
• Experience with automotive shop management or dealer management software.
• ASE certifications or relevant automotive technical training.
• Proven ability to improve technician productivity and service department profitability.

Benefits

• Opportunity to lead and improve a growing service department.
• Direct involvement in operational decisions and department development.
• Supportive dealership leadership.
• Opportunity for long-term career growth.
• Competitive compensation based on experience and performance.