Automotive Service Manager

About the role

Hourly pay plus uncapped monthly commission. Estimated total compensation: $72,000 – $122,000 annually (includes base pay and average commission. Actual earnings may vary based on performance).

No flat rate • No flag hours • Lead a high-performing team • Earn more as you grow

Join the 4WP & ORW team! If you're passionate about lifted trucks, Jeeps, and off-road performance, this is your opportunity to lead a skilled team, work on custom builds, and help customers bring their vision to life.

As the Automotive Service Manager, you will lead the service department’s operations, overseeing a team of technicians and ensuring the successful execution of all aftermarket installations and vehicle services. You’ll be responsible for delivering an exceptional customer experience while maintaining productivity, quality control, and safety standards. This role combines technical expertise with team leadership, scheduling, workflow optimization, and a commitment to continuous improvement.

Company description

Join a company with a rich history and exciting future! Off Road Warehouse (ORW), a well-established leader in the automotive aftermarket industry, joined forces with 4 Wheel Parts (4WP) in 2024, bringing the brand back to its roots as a leading force in the industry. Today, ORW/4WP operates 46 retail and service locations across nine states under two respected brand identities — and we're still growing.

Responsibilities

• Lead, supervise, and develop technicians across all skill levels by providing coaching, onboarding, training, and performance feedback in diagnostics, installations, and repairs.
• Manage daily workflow, assign tasks, and monitor timelines to ensure efficient operations and timely service delivery.
• Conduct final inspections on completed repairs and installations to ensure accuracy, safety, and adherence to company and manufacturer standards.
• Serve as a point of contact for customers regarding service estimates, job status, timelines, and recommendations.
• Deliver an exceptional customer experience by setting clear expectations, communicating proactively, and resolving concerns promptly and professionally.
• Partner with Sales Associates and Parts teams to support customer upgrades, custom builds, and special projects.
• Maintain accurate and up-to-date records of work orders, estimates, parts usage, and labor hours.
• Utilize shop technology and equipment, including scheduling systems, inventory tools, diagnostic equipment, and alignment machines (e.g., Hunter Hawkeye).
• Monitor and improve shop performance by identifying opportunities to increase productivity, reduce turnaround times, and enhance operational efficiency.
• Enforce safety standards and use of PPE (gloves, glasses, hearing protection, etc.).
• Ensure team compliance with all OSHA, EPA, and company policies.
• Maintain a clean, organized, and secure shop environment.

Requirements

• 3+ years of experience in an automotive service environment, including suspension, alignments, and accessory installations.
• Valid driver’s license with no major violations and at least five years of driving experience.
• Demonstrated leadership skills in a team setting, including delegation, coaching, and problem-solving.
• Working knowledge of alignment machines, wheel balancers, and diagnostic tools.
• Strong customer communication and service skills.
• Ability to lift up to 50 lbs., team lift up to 100 lbs., and perform physical labor in a service bay environment.
• Preferred: Experience managing or supervising a retail service department or automotive shop.
• Preferred: ASE Certifications and/or completion of an automotive trade school or technical program.
• Preferred: Knowledge of Jeep, truck, off-road, and aftermarket performance products and accessories.

Work environment

Retail store service department and automotive workshop environment with vehicle lifts, workbenches, moving vehicles, and related equipment. Work includes movement around vehicles; working in various physical positions including balancing, stooping, kneeling, reaching, and lifting; and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.

This is a full-time position and requires availability to work retail business hours, including weekends.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization's ongoing needs.

Compensation is based on location, experience, skills, and qualifications. Total compensation includes a commission plan.

Employment is contingent upon successful completion of a background check and Motor Vehicle Record review. We participate in E-Verify.

Benefits

• Uncapped monthly commission opportunity.
• Medical, dental, and vision benefits, plus 401(k).
• Paid Time Off and Holiday Pay.
• Employee discounts on products and accessories.
• Work with lifted trucks, Jeeps, suspension systems, wheels and tires, lighting, bumpers, winches, and other off-road accessories.