Automotive Service Store Manager

About the role

Store Manager (Automotive Service & Tire)
Location: Phoenix, AZ
Employment Type: Full-Time
Pay Range: Salary Range (Depending on experience) + Bonus

About Sun Auto Tire & Service

Kerry's Automotive is part of the Sun Auto Network. Sun Auto Tire & Service is a growing family of trusted automotive service and tire brands united by one purpose: helping customers stay safely and confidently on the road. Our recent employee research confirmed what makes Sun Auto different - a values driven culture, a strong sense of belonging, pride in doing quality work, and real opportunities to learn and build a career. As we continue to grow, we're committed to providing consistent support, clear communication, and to building strong teams so every teammate has the tools, training, and trust to do their best work.

Why This Role Matters

Ready to run your own store in a company that's growing fast and promotes from within? As a Store Manager, you'll be the on-site leader of a Sun Auto Tire & Service location—owning the customer experience, team development, financial results, safety, and day-to-day operations.

It's a great fit if you're currently a Store Manager—or ready to step up—from an automotive service, tire, or quick-lube organization and you want a clear path to grow. You'll set the tone for a customer-first, safety-focused, high-performing team while partnering with District leadership to drive sales, profitability, engagement, and operational excellence.

Growth & Development

We want you to grow with us. As a Store Manager, you'll build broad leadership capability across people development, customer experience, sales execution, operations, and full financial ownership of your store. Many of our leaders use this role as a launchpad into multi-store and field leadership. Your path could look like: Store Manager → District Manager → and beyond into regional and field leadership.

Responsibilities

• Lead the store team to deliver a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
• Recruit, hire, onboard, train, coach, and develop teammates to drive performance, engagement, and retention.
• Set clear expectations and hold the team accountable while maintaining a positive, inclusive, and safety-focused work environment.
• Analyze store metrics and execute action plans to meet or exceed targets—sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
• Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
• Resolve escalated customer concerns with urgency and professionalism, partnering with District leadership and Customer Care as needed.
• Serve as the primary store contact for vendors, facilities, and equipment needs, escalating through the appropriate channels.
• Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
• Work a flexible schedule based on business needs—including opening and closing shifts, weekends, and occasional holidays as applicable; perform other duties as assigned.

Requirements

The right candidate is a hands-on automotive service or retail leader who can build a strong team, deliver a great customer experience, manage store performance, and create a positive, accountable culture in a fast-paced environment.

Required:

• 5+ years of experience in automotive service, tire, retail, or store management, with a strong track record of success in sales, operations, and team leadership.
• Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
• Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
• Strong customer service, sales, problem-solving, and communication skills, with the ability to resolve issues professionally and follow through on commitments.
• Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
• Comfortable using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
• High school diploma or equivalent.
• Valid driver's license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
• Must be 18 years of age or older.

Preferred:

• Automotive service, tire, or mechanical experience strongly preferred.
• Previous Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leadership experience preferred.
• State Inspector License, in applicable locations, or ability to obtain within 30 days of hire.
• Associate degree, technical certification, or ASE-related certification preferred.

Work Environment & Physical Requirements

• Automotive shop and retail store environment with exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, and caustic materials.
• Temperature variations may include extreme heat and/or extreme cold.
• Ability to stand for extended periods and walk throughout the store, shop, parking lot, and customer areas as needed.
• Ability to bend, stoop, kneel, crouch, and move throughout the shop and store environment regularly.
• Ability to lift and/or move up to 10 pounds regularly and up to 50 pounds as needed.
• Vision sufficient to detect color, depth, and refocus; use of safety goggles or other PPE as required.
• Ability to communicate with customers, teammates, vendors, field leaders, and support teams.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Competitive pay, including bonus or commission opportunities
• Paid training and hands-on development
• Medical, dental, and vision benefits
• Paid time off
• Employee discounts
• Career advancement opportunities, including continued growth in store leadership, district leadership, operations, and broader field leadership pathways