Automotive Shop Foreman/Supervisor

About the role

National Ambulance is looking for a self-motivated and dedicated, experienced Automotive Shop Foreman to join our team Full-Time. The position requires a wide variety of technical skills, including performing diagnostic and repair work on light to medium duty fleet vehicles, training and supervising technicians. The successful candidate should be able to work productively with no supervision.

We are currently seeking a highly motivated Automotive Shop Foreman to help manage our daily service operations. Flexibility is a key component in the success of this role within our company. This is an opportunity to be a part of a growing company that values professionalism and excellence.

• Company: National Ambulance
• City: Springfield, Massachusetts
• Department: Operations
• Salary Range: 50K-95K Base Yearly Pay

Responsibilities

• Support the Service Manager in overseeing the daily operations of the company, ensuring efficient and effective service delivery.
• Assist in managing and coordinating the service team of technicians.
• Assist in service advising and service writing.
• Ensure a positive work environment and maximum productivity.
• Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs.
• Collaborate with the service manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
• Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe work environment.
• Assist with resolving escalated customer concerns or complaints promptly and professionally.
• Perform regular quality control inspections to ensure adherence to established service standards, identifying areas for improvement and implementing corrective actions.
• Assist in managing the service department's budget, including monitoring expenses, analyzing financial reports, and recommending cost-saving measures.
• Mentor service technicians and conduct diagnostic work.
• Ensure accurate and timely completion of service records and other administrative tasks.
• Stay updated on industry trends, technologies, and manufacturer-specific service procedures to provide expert advice and recommendation to customers and staff.
• Troubleshoot fuel, ignition, and emissions control systems using electronic testing equipment.
• Test electronic computer components in automobiles to ensure proper operation.
• Work in a fast-paced environment, prioritize tasks, and meet deadlines.

Requirements

• Valid Driver's License
• Automotive Repair Experience
• Familiarity with manufacturer-specific service procedures and diagnostic tools
• Proficient in P.C. skill, including Microsoft Word and Excel, and ability to navigate service management software.
• Solid understanding of automotive service operations, including repair and maintenance processes, scheduling and billing procedures (preferred)

Attributes:

• Integrity
• Honesty
• Self-Motivated
• Strong Organizational Skills
• Able to Multitask
• Willingness to Lead by Example
• Excellent Analytical Skills
• Ability to Learn & Mentor
• Customer Service Driven
• Excellent Peoples Skills
• Strong Leadership Abilities
• Detail-oriented
• Time Management Skills

Benefits

• Competitive Pay
• Health & Dental Insurance
• Simple IRA with company match
• Competitive Experience Based Pay
• Paid Training Programs
• Friendly Work Environment with Break Lounge
• Paid Lunches
• Comfortable Workstations
• Personal Protective Equipment
• Paid Time-Off
• Company Uniforms
• Yearly Performance Evaluations