Automotive Store Manager - Store 1012

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in development and implementation of sales plans, thorough knowledge of services, products, and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management including pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and in guest ready condition.
• Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services/repairs.
• Achieve sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards.
• Consistently use all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities through timely completion of all required Monro University training courses and modules.
• Operate and maintain all equipment in a safe manner according to Monro and equipment manufacturer guidelines.
• Perform other duties as assigned and required.

Requirements

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Effective communication skills with teammates and guests.
• Complete all Monro required training with guidelines and timing provided.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).

About Us

Monro, Inc. is one of the leading automotive service and tire dealers in the United States. Operating nearly 1,100 auto repair shops and tire dealers across 32 states, Monro powers 16 tire and auto service brands. Their vision is to be America's leading auto and tire centers, trusted as the best place in neighborhoods for quality automotive maintenance and repairs. Monro focuses on a people-first approach valuing every guest and teammate equally.