Automotive Store Manager - Store 1333

About the role

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in development and implementation of sales plans with thorough knowledge of services, products, and the automotive industry.
• Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on shop operations and guest services.
• Provide direction and oversight to technicians and assist where needed with services/repairs.
• Manage recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates to ensure effective staffing.
• Control expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Manage inventory including pulling tires and parts, unloading, and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain store in excellent condition and guest ready per Monro standards.
• Schedule guest appointments and assign teammates according to skill level for timely service/repairs.
• Achieve sales goals by informing and recommending tire, service products, and promotions.
• Address guest needs in sales, service, complaints, and adjustments.
• Build guest relationships to maximize satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Adhere to company policies, governmental standards including environmental codes, and ASNI/OSHA standards with consistent safety practice.
• Maintain technical knowledge and capabilities through timely completion of all required Monro University training courses and modules.
• Operate and maintain equipment safely according to Monro and manufacturer guidelines including lifts, welders, brake lathes.
• Perform other duties as assigned and required.

Requirements

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Problem solving, inventory management, merchandising, and customer service skills.
• Effective communication with teammates and guests.
• Complete all Monro required training within guidelines and timing.
• Must possess a current valid driver's license with a satisfactory Motor Vehicle Report (MVR).

Benefits

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities