Automotive Store Manager

About the role

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

About Big Brand Tire & Service

For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we're serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.

Responsibilities

• Lead and develop: recruit, hire, schedule, coach, and performance-manage a winning team.
• Win the day: set the game plan, drive KPIs, celebrate wins, and course-correct fast.
• Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves.
• Drive sales: execute playbooks, price with confidence, and ensure clear recommendations and follow-through.
• Run the P&L: payroll discipline, inventory accuracy, shrink control, and budget adherence.
• Protect the house: OSHA/EHS compliance, cleanliness, and equipment/vendor coordination.
• Operate with excellence: cash/POS controls, reporting, audits, and policy adherence.
• Success measures (KPIs you'll own):
  • Comp sales growth and gross profit dollars.
  • Labor/parts margin health; average RO; alignment and warranty attachment.
  • Technician productivity and efficiency; clocking and MEAL/OT compliance.
  • Inventory accuracy and shrink; safety and audit scores.
  • Team engagement, retention, and bench readiness.

Requirements

• 2+ years of store or service management in automotive (or high-volume retail with strong service and P&L ownership).
• Proven sales leadership: hits targets, builds pipeline, lifts average RO and close rates.
• People leader: hires well, coaches often, holds standards, retains talent.
• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls.
• Customer-first communicator who builds trust with clear explanations and follow-through.
• Valid driver's license; able to assist with shop flow (periodic lifting up to 70 lbs).
• Open availability, including weekends, to lead the store through our busiest guest-facing hours.
• Nice-to-have: ASEs, multi-brand experience, turnaround wins, Spanish/English bilingual.

Benefits

• Competitive hourly rate + commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurances.
• 401(k) with company match.
• Employee discounts, referral bonuses, and ASE reimbursement.
• Genuine career growth with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.