Automotive Technical Service Representative

About the role

As an Automotive Technical Service Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Using web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Employment is currently restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Application Deadline: Ongoing until positions are filled.

Responsibilities

As an Automotive Technical Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Provide front-line, first-level technical assistance for consumers.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Provide troubleshooting and issue-resolution assistance with client service and/or device-specific issues, including but not limited to Wi-Fi and internet connectivity.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing of payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Requirements

We're looking for fearless people—people who are inspired to deliver only the best in all that we do.

• High School Diploma or equivalent.
• Minimum of 6 months of technical and customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer service and technical experience preferred.
• Strong computer skills, including system navigation, data entry accuracy, and typing proficiency.
• College degree preferred but not required.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed required.

Benefits

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.