Business Development Representative (BDC Specialist)

About the role

Mazda & Kia of Fargo is looking for an energetic, customer-focused Business Development Representative (BDC Specialist) to join its growing team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, this is an opportunity to build a rewarding career with one of the region’s leading automotive dealerships.

As the area’s volume leader for both Mazda and Kia, the dealership is committed to delivering an exceptional customer experience while creating a workplace where employees can grow, succeed, and enjoy coming to work every day. The dealership believes that happy employees create lifelong customers and is looking for team members who share that mindset.

Whether you have experience in automotive sales, inside sales, customer service, hospitality, retail, or a call center environment, the dealership would love to meet you.

At Mazda & Kia of Fargo, the team is building more than a dealership—they’re building careers. The mission is to create employees and customers for life by providing exceptional service, investing in people, and maintaining a culture built on teamwork, respect, and continuous improvement.

If you’re looking for a company where your ideas are valued, your hard work is recognized, and your career has room to grow, the dealership would love to hear from you.

Responsibilities

• Respond promptly to internet, phone, text, and chat inquiries from prospective customers
• Schedule appointments for customers with the sales team
• Follow up with leads using phone, email, and text messaging
• Build rapport and provide an outstanding customer experience during every interaction
• Maintain accurate customer records within the CRM
• Coordinate with the sales team to ensure a seamless customer experience
• Meet daily, weekly, and monthly appointment and activity goals
• Assist with outbound customer follow-up campaigns
• Represent the dealership with professionalism, enthusiasm, and integrity

Requirements

• Previous sales, customer service, call center, hospitality, or retail experience preferred
• Excellent verbal and written communication skills
• Strong phone presence and interpersonal skills
• Positive attitude with a high level of energy and enthusiasm
• Organized and detail-oriented
• Comfortable using computers, CRM systems, and multiple communication platforms
• Ability to multitask in a fast-paced environment
• Self-motivated with a strong work ethic
• Valid driver’s license and acceptable driving record

Benefits

• $17$20 per hour
• Full-time position
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Training
• Paid Holidays
• Paid Time Off
• Employee discounts
• Opportunities for advancement within the dealership
• Supportive, team-oriented work environment
• Family-owned and operated dealership