Experienced Automotive Service Writer

About the role

Toyota of Olympia is looking for an experienced, professional, customer-focused Service Advisor to join our high-performing service team. We are not simply looking for someone who can write repair orders — we are looking for a true relationship-builder. Someone who understands how to create trust with customers, communicate effectively, manage a fast-paced workload, and consistently deliver an exceptional service experience while driving results.

Our ideal candidate is confident, organized, professional under pressure, and genuinely enjoys taking care of people. This is a role for someone who takes pride in both customer satisfaction and performance.

Responsibilities

• Greet customers professionally and create a welcoming, high-trust service experience
• Listen carefully to customer concerns and accurately document repair needs
• Provide accurate maintenance and repair recommendations with integrity and professionalism
• Communicate clearly with technicians, parts, and customers throughout the repair process
• Keep customers informed on timelines, approvals, and vehicle status updates
• Review completed repairs and invoices with customers at vehicle delivery
• Build long-term customer relationships through exceptional service and follow-through
• Maintain strong CSI performance and customer retention
• Help manage workflow efficiently while maintaining accuracy and professionalism
• Handle customer concerns calmly and professionally while working toward positive resolution

Requirements

• Previous automotive Service Advisor experience required
• Toyota dealership experience strongly preferred
• Strong understanding of automotive maintenance and repair processes
• Proven track record of strong customer satisfaction and sales performance
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to work effectively with technicians, management, and customers
• Reynolds & Reynolds experience preferred
• Professional appearance and demeanor
• Valid driver's license with clean driving record required

Benefits

• High-volume Toyota dealership with strong customer retention
• State-of-the-art facility and repair technology
• Established customer base and consistent workflow
• Supportive leadership and team-oriented culture
• Medical, dental, vision, life insurance, and 401(k)
• Paid vacation and holidays
• Commission
• Pay $50,000 - $150,000
• Employee vehicle purchase program
• Opportunities for long-term growth and advancement

Schedule

This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA.