General Manager, Automotive Dealership

Company: Preston Automotive Group
Location: Baltimore, Maryland

About the role

The General Manager will oversee all operations of the dealership, ensuring exceptional customer service, maximizing profitability, and driving sales growth. This role requires a strategic leader with strong business acumen, excellent interpersonal skills, and a deep understanding of the automotive industry.

Responsibilities

• Sales: Develop and implement sales strategies to achieve dealership targets. Monitor sales performance and adjust tactics as necessary to meet goals.
• Operations Management: Oversee daily operations, including sales, service, parts, and finance departments. Ensure compliance with all regulatory and safety standards.
• Financial Oversight: Manage budgeting, forecasting, and financial reporting to maximize profitability. Analyze financial data and implement cost-control measures.
• Staff Leadership and Development: Recruit, train, and mentor department managers and staff. Foster a positive workplace culture that encourages teamwork and professional growth.
• Customer Relationship Management: Ensure the highest levels of customer satisfaction and resolve escalated issues. Build and maintain strong relationships with customers to encourage repeat business.
• Marketing and Community Engagement: Develop marketing initiatives to attract and retain customers. Engage with the local community and represent the dealership at events.
• Performance Analysis: Review performance metrics regularly to identify trends and areas for improvement. Utilize data to make informed decisions and implement best practices.

Requirements

• Bachelor's degree in Business Administration, Automotive Management, or a related field.
• 5+ years of experience in automotive sales or management, with a proven track record of success.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in dealership management software and Microsoft Office Suite.
• Ability to analyze financial statements and make data-driven decisions.
• Must live Preston Core Values of Teamwork, Community, Urgency, Integrity, Attention to Detail, and Personal Growth.
• Be willing to travel for business as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Year end Bonus
• Health, dental, and vision insurance.
• 401K match.
• Paid time off and holiday pay.
• Employee discounts on vehicle purchases and services.
• Leadership training
• Potential growth
• NADA Academy