Grease Monkey Center Manager

About the role

Grease Monkey Center Manager

Company: Grease Monkey
Location: Charlotte, North Carolina

Benefits: Paid time off, 401(k), Competitive salary

Company Overview: Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. The center manager is required to perform assistant manager duties and below.

Responsibilities

Customer Relations

• Welcome customers immediately in a professional manner. Provide information about Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

• Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required.
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies).
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use.
• Prepare payroll each pay period.
• Maintain accurate and complete employee files.

Center Operations

• Ensure proper execution of all activities in the service bays.
• Print and monitor daily, weekly, and monthly sales and inventory reports.
• Monitor cash register functions and credit card handling.
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance). Make daily bank deposit(s).
• Perform daily close-out procedure.
• Prepare weekly and monthly paperwork.
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts.
• Ensure cleanliness and appeal of entire site.
• Maintain safe working environment.
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property.

Other Duties and Responsibilities

• Write and mail customer thank you notes.
• Solicit fleet accounts.
• Plan and execute local center marketing functions.
• Participate in community activities.
• Maintain required postings and records (OSHA, MSDS, federal, state, and local).

Requirements

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills.
• Basic literacy (ready, writing, math skills); Verbal communication skills.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools.
• Previous experience managing a retail automotive center or equivalent related business required.

Working Conditions

• Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
• Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits

• Paid time off.
• 401(k).
• Competitive salary.
• Discounted Services for Employees.
• Flexible Hours.
• Opportunities for Advancement.