Kelley Automotive Group Service Client Care Manager
Expected salary range
Apply with your own terms
Job status
Location
Workplace
Job Description
Client Care Manager
Join Kelley Automotive Group as a Client Care Manager, where you'll lead a dynamic team managing service communications to boost customer satisfaction and service bookings. You'll mentor Service Coordinators, oversee key performance indicators, and implement effective communication strategies. This role demands strong leadership, organizational prowess, and expertise in customer appointment management. Work in a collaborative environment, using the latest CRM tools, and play a pivotal role in enhancing the customer experience.
Key Responsibilities:
- Manage inbound/outbound service calls and appointment scheduling.
- Coach team members on customer service excellence.
- Monitor and achieve service department KPIs.
- Develop and administer training programs.
- Maintain up-to-date knowledge of service specials and marketing campaigns.
Qualifications:
- High school diploma or equivalent; business/management degree a plus.
- 2+ years in automotive BDC or high-volume call center management.
- Proficient in DMS and CRM software.
- Strong communication and professional appearance.
Why Join Us? Be part of a supportive dealership team committed to operational excellence and customer satisfaction. Enhance your leadership skills in a fast-paced, engaging work environment.
Kelley Automotive Group
🚗 Lead a vibrant team as the Client Care Manager at Kelley Automotive Group! Manage service communications, train coordinators, and drive customer satisfaction using cutting-edge CRM tools. Ideal for leaders with automotive call center experience looking to grow their career. Join us and make a real impact every day! 🌟📞
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
Kelley automotive group service client care manager jobs near me
Jobs in all motorized equipment sector available on USA Motor Jobs for Kelley Automotive Group, the place to find a job as a kelley automotive group service client care manager that fits your criteria near you. Jobs in the :sector field are available near you. Asking yourself or Google to find a kelley automotive group service client care manager job near me? Visit USA Motor Jobs now, we have the kelley automotive group service client care manager job that fits you.
Your kelley automotive group service client care manager job profile
Create your kelley automotive group service client care manager job profile quickly and respond to job offers that fits your criteria. As soon as a job is available to fit your profile as a kelley automotive group service client care manager you will get a notification. Also available tools: Close to home job finder, desired salary, work schedule, distance calculator and more! Download our app and get push notifications when a job is available near you. USA Motor Jobs is the first dedicated car jobs portal to have a native app available for download that will help you find a car job or any other automotive related job. Find the best kelley automotive group service client care manager job on USA Motor Jobs.