Learning & Development Trainer

About the role

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

The Learning & Development Trainer will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Responsibilities

• Learns and is well versed in Guest Centric Training to teach curriculum to all Team Members and new hires.
• Learns and is well versed in the support swimlane training to teach curriculum to all Team Members and new hires in their respective department.
• Effectively holds training by focusing on Asbury's three key elements: read, write, do.
• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
• Ensures that training materials and programs are current, accurate, and effective.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Identifies problems and opportunities such as operational changes or industry developments that training could improve.
• Conducts or facilitates required and recommended training sessions.
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
• Ensures that training milestones and goals are met while adhering to approved training budget.
• Prepares and implements training budget.
• Drives and motivates others toward providing an Exceptional Guest and Team Member Experience.
• Communicates and works with store level GMs & department heads to understand business challenges and works to resolve them through future training.
• Provides regular feedback to store level leadership regarding current class attendees and program changes.
• Performs other related duties to benefit the mission/vision of the organization.

Requirements

• Excellent verbal and written communication skills with strong graphic design ability.
• Thorough understanding of training processes.
• Ability to moderate large groups.
• Extremely organized and detail-oriented.
• Proficient with Microsoft Office Suite or related software.
• Bachelor's degree in Communications or related area required.
• At least two years of experience in training with one year of supervisory experience required.