Sales Manager – Key Account Manager, Automotive Seating

About the role

The Sales Manager is responsible for leading and maintaining strong customer relationships, managing commercial opportunities, and overseeing various sales and business development activities. The role includes addressing commercial issues and strengthening customer partnerships to ensure sustainable business with existing customers while exploring opportunities for new business growth.

Corporate

• Adheres to HTGSS policies and procedures.
• Learns, demonstrates and upholds HTGSS Core Values.
• Complies with all HTGSS certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures.
• Treats all HTGSS team members with respect and professional courtesy.
• Always strives to maintain a positive work environment.
• Manages the department budget efficiently as per the approved annual budget.
• Performs additional assignments/duties as assigned.

EHS

• Adheres to all safety policies and procedures.
• Complies with all safety policies and the 5S clean philosophy to maintain a safe, clean working environment.
• Meets company safety goals.

Responsibilities

Duties and Responsibilities (but not limited to):

• Manage sales and commercial development activities with existing and potential customers, taking on the role of primary commercial contact and coordinating the sales process.
• Develop reports for new business development strategy for company profitability and/or sales.
• Be responsible for the quoting process, including quote preparation, program award and awarded program initiation.
• Manage and report monthly commercial issues related to pricing, manufacturing, material control, and other relevant concerns to ensure sustainable business operations.
• Prepare, submit and communicate accurate and timely reports to relevant management. Weekly reporting is a key responsibility for this role.

Customer Relationship Management:

• Maintain a comprehensive understanding of customer requirements and translate these into actionable business opportunities.
• Report regular “Voice of Customer” (customer feedback), including innovation priorities, to the management team.
• Serve as the primary point of contact for related customer teams.
• Report customer status in a timely manner, including organizational chart/personnel/policy changes, news/rumours, and anything related to Hyundai Transy Seating System, directly or indirectly. Additionally, based on the customer's updated status, provide your own analysis and strategies to improve or protect Hyundai Transy Seating System strategy and goals.

Process Management:

• Maintain regular communication with customers to address and resolve commercial and technical requests from customers.
• Contact the customer on a daily basis for in-depth communication to solve commercial/technical requests to Hyundai Transys Seating System.
• Collaborate with external and internal customers in alignment with Hyundai Transy Seating System's five core values: Customer, Challenge, People, Collaboration, and Globalization. (Especially, working with headquarters teams is important.)
• Collect and provide market information, including product, pricing, costs and overall commercial strategies, from customers, competitors, and other sources.
• Provide the monthly report about general market information for customers, competitors, government policy/regulation and etc.
• Ensure timely and accurate updates on customer production/sales forecast data to facilitate informed and strategic planning.

Reporting:

• Reports to: California COO.

Requirements

Competency Requirements:

• Confidentiality: Adheres to the utmost confidentiality, particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking: Must possess the ability to change from one task to another quickly based on company needs.
• Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
• Initiative: Identifies problems and takes action to address current or future problems. Proactively engages to solve issues versus simply thinking about future actions.
• Engagement: Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models adaptability. Uses collaboration and influence skills to achieve successful outcomes.
• Leads by Example: Sets a good example for peers to follow.
• Integrity: Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments.
• Customer Service Orientation: Focuses efforts on discovering and meeting the customer's needs. Develops trust in all relationships internally and externally.
• Organizational and Self Discipline: Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.
• Analytical Skills / Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes the parts of problems. Makes systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
• Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accepts changes in organization or job requirements.
• Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.
• Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effort.
• Mutual Respect and Support: Works cooperatively with others. Welcomes and takes advantage of opposing ideas and opinions; is always respectful to others.
• Technical Competency:* Displays knowledge and skills necessary to perform assigned duties; understands processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise; effectively uses available technology (automation, software, etc.).

Applies companywide but are specifically defined as essential functions.

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Task - Demand - Remark - Physical Task - Demand - Remark
• Stand / Walk - Frequent (34 - 66%) - Forceful Grip - Occasional (5-33%)
• Sit - Frequent (34 66%) - Fine Manipulation - Constant (67-100%) - Computer work
• Bend/Stoop/Squat - Rare (1 - 5%) - Lift - Occasional (1 60 reps) - 25 lb max
• Forward Reach - Occasional (5-33%) - Carry - Occasional (1 60 reps) - 25 lb max
• Overhead Reach - Rare (1 - 5%) - Push / Pull - Occasional (1 60 reps) - 50 lb max
• Required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc.
• May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
• Be willing to travel for training if required (in-state).
• Ability to work extended hours, overtime and/or weekends as required.
• The employee generally works in indoor office and warehouse environments.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed