Senior Manager of Customer Support | Automotive Aftermarket
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Senior Manager of Customer Support - Automotive Aftermarket
Lead the transformation of customer support in the automotive sector with Epicor! We're looking for a dynamic leader with expertise in SaaS, cloud solutions, and AI tools to drive operational excellence and enhance customer experiences. You will manage a diverse, multinational team, foster strong enterprise relationships, and innovate support processes.
What You Will Do:
- Lead a high-performing customer support team
- Build trusted partnerships with enterprise clients
- Apply AI-driven strategies to optimize support
- Collaborate with cross-functional teams for seamless solution rollouts
- Enhance operational metrics and financial planning
- Coach and develop your team to peak performance
What You Bring:
- Over 10 years in customer support with leadership experience
- Knowledge in the automotive marketplace is a plus
- Proven skills in AI, SaaS, and cloud environments
- Strong problem-solving and project management skills
Why Epicor?
Join a team of 5,000 professionals innovating with data, AI, and ERP technology. We offer comprehensive benefits, education support, and a truly inclusive workplace where your growth and well-being matter.
Be part of a company where your success fuels the world's most essential businesses!
Epicor
🚗 Lead the future of customer support in automotive aftermarket with Epicor! Manage a multinational team, leverage AI, and drive innovation in a company that values your growth and well-being. Join us to make an impactful difference while enjoying comprehensive benefits and career development opportunities. 🌟👥
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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