Senior Manager of Customer Support | Automotive Aftermarket

Job opportunity

Expected salary range

Apply with your own terms

Job status

Permanent

Location

Epicor
Austin, TX, United States

Workplace

On site

Job Description

Senior Manager of Customer Support - Automotive Aftermarket

Lead the transformation of customer support in the automotive sector with Epicor! We're looking for a dynamic leader with expertise in SaaS, cloud solutions, and AI tools to drive operational excellence and enhance customer experiences. You will manage a diverse, multinational team, foster strong enterprise relationships, and innovate support processes.

What You Will Do:

  • Lead a high-performing customer support team
  • Build trusted partnerships with enterprise clients
  • Apply AI-driven strategies to optimize support
  • Collaborate with cross-functional teams for seamless solution rollouts
  • Enhance operational metrics and financial planning
  • Coach and develop your team to peak performance

What You Bring:

  • Over 10 years in customer support with leadership experience
  • Knowledge in the automotive marketplace is a plus
  • Proven skills in AI, SaaS, and cloud environments
  • Strong problem-solving and project management skills

Why Epicor?

Join a team of 5,000 professionals innovating with data, AI, and ERP technology. We offer comprehensive benefits, education support, and a truly inclusive workplace where your growth and well-being matter.

Be part of a company where your success fuels the world's most essential businesses!

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Epicor

Epicor

🚗 Lead the future of customer support in automotive aftermarket with Epicor! Manage a multinational team, leverage AI, and drive innovation in a company that values your growth and well-being. Join us to make an impactful difference while enjoying comprehensive benefits and career development opportunities. 🌟👥

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Job offer are open to all, without discrimination and in gender equality.

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