Warranty Administrator

About the role

Asbury Automotive Group — Las Colinas, Irving, TX, USA

Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Warranty Admin, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Does this sound like you?

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

• Job family: Fixed Operations
• Pay type: Hourly

Responsibilities

• Adhere to all manufacturers' and after-market warranty companies’ policies and procedures.
• Establish and maintain productive relationships with the manufacturers’ designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business.
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Ensure that all necessary diagnostic forms accompany all repair orders requiring such per the manufacturer’s warranty policy and procedures manual.
• Determine and enter applicable labor operation codes, failure codes, and/or other administrative data required on repair orders.
• Submit warranty claims to manufacturers or warranty companies using administrative tools available and in current use.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare repair orders for immediate resubmission.
• Maintain a record of all claims submitted, returner/rejected, or paid and their current status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables.
• Work with shop foremen, lead technicians, and service advisors to effectively discuss warranty claims.

Requirements

• Strong organizational skills and attention to detail are a must.
• Two years previous automotive/administrative work required.
• Must be a minimum of eighteen years of age.
• Must be able to pass pre-employment screens (background and drug test).

Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities