Automotive BDC Manager / Internet Sales Manager

About the role

Atlantic Coast Honda on Cassat Ave. is looking for an experienced Automotive BDC Manager to lead our Business Development and e-commerce operations.

We're looking for a proven leader who knows how to turn internet leads and customer inquiries into appointments, showroom traffic, and sales opportunities. If you have a successful background leading an automotive BDC, coaching a team, and improving results, we want to hear from you.

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Responsibilities

• Lead, coach, and manage the automotive BDC / Internet Sales team
• Manage inbound internet leads, phone inquiries, and customer follow-up
• Develop a consistent lead follow-up and appointment-setting process
• Assign leads and monitor activity to maximize opportunities
• Train team members on phone, internet, and customer communication skills
• Track key BDC performance metrics, appointments, and results
• Partner with dealership sales leadership to strengthen e-commerce and internet sales performance

Requirements

• 2+ years of Automotive BDC Manager, Internet Sales Manager, or similar dealership leadership experience required
• Proven track record of successfully leading a BDC team and driving results
• Strong knowledge of automotive internet lead management, CRM follow-up, and appointment setting
• Strong leadership, coaching, and people-management skills
• Excellent communication and organizational skills
• Sense of urgency and ability to manage multiple priorities
• Comfortable working with reporting, customer data, and performance metrics
• High school diploma or equivalent
• Valid driver's license and acceptable driving record
• High School graduate or equivalent, 18 years or older required
• We are a drug-free workplace.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site.