Automotive BDC Representative

About the role

A strong first impression with customers is an essential part of the automotive sales process. Our BDC provides that first, friendly, helpful voice for consumers who reach out to us about their automotive needs.

The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us.

Responsibilities

• Answers customer calls and establishes and follows up with sales appointments.
• Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provides customers with initial product information and directs them to the appropriate dealership resources.
• Presents initial financing options based on customer needs.
• Follows up with leads that are not ready to make an appointment or are no-shows.
• Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management.
• Utilizes CRM tracking system daily.

Requirements

• Previous job involving customer service is preferred.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Enjoys speaking to people, helping them with patient focus and attention.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within