Automotive Dealership Service Manager

About the role

Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians, advisors, parts and sales departments and customers
• Take ownership of customers experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Manage expenses to a benchmark net profit

Requirements

• Technical automotive knowledge
• Effective communication skills
• Understand and be able to work with a financial statement
• Demonstrated ability to manage others by leading by example
• Organized and friendly personality
• Nissan Dealership experience preferred but not required