Automotive Sales BDC Manager

About the role

Bob Tyler Toyota is hiring now for a Business Development Center (BDC) Manager to oversee a group of 5 people in the Business Development Center and be responsible for scheduling appointments with potential buyers to meet with sales representatives. Experience is preferred. Walk-in applicants are welcome.

The dealership has had over 25 years of consecutive local family ownership and is very involved in the Pensacola community. It was named the Toyota district top sales volume store, selling over 400 vehicles per month. Its Toyota customer satisfaction index is high each month. The dealership believes culture makes a difference and strives to build lasting relationships with its employees, customers, and community.

Responsibilities

• Hire, train, and manage 5 BDC associates in a call center environment.
• Set quotas and appointment goals.
• Manage incoming calls and leads.
• Train and assist staff in answering internet and phone inquiries from potential customers looking for product availability, price, payment information, etc.
• Train and assist staff to identify customers’ needs, present product information, and schedule several appointments per day for customers to meet with the dealership’s sales representatives.
• Build, maintain, and measure the internet and business development processes.
• Maximize sales and profitability to agreed levels of performance.
• Analyze current sales data and look for areas to improve.
• Contribute to high scores for the dealership’s customer satisfaction index (CSI).

Requirements

• Internet / BDC experience is required; BDC management experience is a plus.
• Managerial and leadership skills.
• Customer service, communication, and computer skills.
• A positive, upbeat attitude and motivation to excel in your career.
• Energetic and thrives in a fast-paced team environment.
• Professional appearance and demeanor.
• Automotive sales experience is a plus.
• Experience with digital marketing.
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.

Benefits

• A generous pay plan rewards your skills and expertise.
• Professional, ongoing training provided for your success.
• Medical and dental insurance.
• 401(k).
• Paid vacation.