Automotive Service Advisor / Assistant Service Manager

About the role

Hertrich Kia of Easton is hiring an experienced automotive service advisor / assistant service manager to join the Hertrich Family of Dealerships team. The position offers income ranging from $50,000 to $85,000+ and is salary plus commission/bonus base.

High earning potential | Brand-new facility | Career growth

Now hiring experienced service advisors at Hertrich Kia of Easton, a new state-of-the-art dealership. Take your service career to the next level. The brand-new facility includes:

• Brand-new 14,000 sq. ft. facility
• 10-bay service shop
• Large showroom & increased inventory
• More customers = more service work & earning potential

If you're customer-focused, organized, and driven to succeed, this is an opportunity to grow with a busy, modern service department.

Address: 7741 Ocean Gateway Easton, MD 21601 Contact 302-648-JOBS (5627) with any questions.

Hertrich is a third-generation, family-owned dealership group with:

• 24 dealerships
• 14 collision centers
• 18 automotive brands

The company supports 90+ local charities and fosters a culture of growth, integrity, and excellence.

Responsibilities

• Greet customers and provide a top-tier service experience
• Schedule service appointments and manage incoming calls
• Advise customers on repair needs, costs, and timelines
• Coordinate with technicians and monitor repair progress
• Upsell recommended services to maximize customer value
• Ensure accurate repair orders and documentation
• Support daily service operations and assist management as needed
• Maintain strong customer relationships and follow-up

Requirements

• 2-3+ years service advisor / writer experience (or 1+ year assistant service manager experience)
• Strong customer service and sales skills
• Experience with upselling services is a plus
• Organized and able to multitask in a fast-paced environment
• Computer proficiency with service systems
• Valid driver's license with clean driving record
• Flexible schedule (including Saturdays)
• High school diploma or GED required

Benefits

• Competitive pay plan + bonus opportunities
• High-volume shop = steady workflow
• Medical, dental, vision & life insurance
• Short & long-term disability plans
• 401(k) with employer match
• Paid vacation, holidays & sick time
• Employee vehicle purchase discounts
• Career advancement opportunities