Experienced Automotive Service Advisor / Assistant Service Manager

Step Into a leading role in Automotive Service. Grow With One of the Region's Best.

The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.

If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.

About the role

Family-owned and operated for over 60 years. 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states. Industry leader with proven stability and growth. Strong community involvement supporting 90+ local organizations. Entrepreneurial culture focused on performance and excellence. Clear pathways into growth, success and career advancement.

Benefits

Competitive salary with performance opportunity. Medical, Dental, Vision & Life Insurance. Short- and Long-Term Disability coverage. Paid vacation, holidays, and personal/sick days. 401(k) with employer match. Employee vehicle purchase discounts.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes (training provided to prepare you for Service Management).
• Help maintain parts inventory and enforce service policies.
• Perform additional responsibilities as needed.

Requirements

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager.
• Proven customer service and sales/up-selling skills.
• Strong communication, organization, and follow-through.
• Comfortable with computers and dealership service systems.
• High School Diploma or GED required.
• Valid driver's license with a clean or near-clean driving record.
• Flexible availability, including evenings and Saturdays.