Experienced Automotive Service Advisor / Assistant Service Manager
Expected salary range
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Location
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Job Description
About the role
Step Into a leading role in Automotive Service. Grow With One of the Region's Best.
The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.
If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.
Why Hertrich?
- Family-owned and operated for over 60 years
- 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
- Industry leader with proven stability and growth
- Strong community involvement supporting 90+ local organizations
- Entrepreneurial culture focused on performance and excellence
- Clear pathways into growth, success and career advancement
Benefits
- Competitive salary with performance opportunity
- Medical, Dental, Vision & Life Insurance
- Short- and Long-Term Disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts
Responsibilities
- Deliver a professional, high-quality service experience from check-in to completion
- Greet service customers and manage inbound service calls
- Schedule appointments and communicate service timelines
- Present repair and maintenance estimates clearly and confidently
- Coordinate repair orders with Technicians and monitor workflow
- Recommend additional services when appropriate
- Support daily service operations and administrative processes (training provided to prepare you for Service Management)
- Help maintain parts inventory and enforce service policies
- Perform additional responsibilities as needed
Requirements
- 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
- Proven customer service and sales/up-selling skills
- Strong communication, organization, and follow-through
- Comfortable with computers and dealership service systems
- High School Diploma or GED required
- Valid driver's license with a clean or near-clean driving record
- Flexible availability, including evenings and Saturdays
Hertrich Family of Automobile Dealerships
The Hertrich Family seeks an experienced Automotive Service Advisor / Assistant Service Manager for full-time role in Milford, DE.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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