Automotive Service Advisor / Service Writer

About the role

Location: Richardson, TX (1315 Executive Dr W)
Job Type: Full-time
Salary: $50,000.00 $90,000.00 base salary + Commission + Monthly Bonuses ($140,000+ realistic annual earning potential for high performers)
Schedule: Monday to Friday, 7:45 AM 5:30 PM (No Weekends! Enjoy your family time)

Experienced Automotive Service Advisor? Your Next Career Move Could Be a Big One.

Are you an experienced Automotive Service Advisor or Service Writer who knows how to build customer trust, confidently sell automotive repairs, and manage a busy service department? Are you ready to take your career to the next level with a growing, family-owned automotive repair shop where your experience, sales ability, and performance are valued?

Northrich Automotive has proudly served Richardson and the surrounding DallasFort Worth community for more than 30 years. We are expanding our front counter because our established, highly loyal customer base is generating more work than we can handle.

This isn't an order-taking position. We are looking for an experienced, sales-driven leader who knows how to turn automotive knowledge and exceptional customer service into massive results. In our independent aftermarket environment, you will wear multiple hatspersonally collaborating with elite technicians, sourcing parts from multiple local hubs, and seeing the direct financial reward of your sales hustle on every single paycheck.

Elite Tech Production: You won't sit around waiting on repair orders. Our flat-rate technician team averages an impressive 57.7 flagged hours per week, meaning the work you sell gets done quickly, accurately, and safely.

Why Experienced Service Advisors Choose Northrich Automotive

• Uncapped, Premium Compensation: A strong, highly stable $50,000$90,000 annual base salary paired with commission structures tied to total shop gross profit and immediate monthly bonus opportunities.
• Modern Technology Stack: Work cleanly with Tekmetric SMS, digital vehicle inspections (DVIs), Shop Genie, MotoVisuals, and other tools designed to maximize your close rates.
• Training & Professional Development: Receive continuous hands-on training, including a fully paid weekend training event in Houston with all travel and lodging expenses covered.
• Direct Access to Ownership: We are a growing independent businessnot a slow, rigid corporate chain. You'll work directly with ownership, have your ideas valued, and step onto a path with legitimate future leadership and managerial growth opportunities.

Benefits

• Health & Wellness: Comprehensive Health, Dental, Vision, and Life insurance.
• Time Off: Paid Time Off (PTO) and paid major holidays.
• Family Support: Paid maternity and paternity leave.
• Shop Perks: Employee pricing on parts, company-provided uniforms, and a fully stocked snack/break room bar.
• Team Culture: Company-provided Friday team lunches in a collaborative, supportive environment.

Responsibilities

• Greet customers warmly, complete thorough vehicle walk-arounds, and accurately document service concerns.
• Utilize Digital Vehicle Inspections (DVIs)including photos and videos from your techsto educate customers, building value over the phone or in person to close high-dollar repair recommendations.
• Multi-task efficiently: prepare accurate estimates, personally source and price aftermarket/OEM parts from multiple local hubs, and protect shop Gross Profit (GP) margins.
• Coordinate work orders seamlessly with technicians to keep the shop floor moving productively; participate in our structured "Rack Attack" inspection and service process on a rotating basis.
• Close repair orders, process payments, and proactively resolve any customer concerns to protect the shop's 30-year reputation.

Requirements

• Experience: Approximately 45+ years of Automotive Service Advisor or Service Writer experience, preferably in a full-service independent aftermarket shop or high-volume dealership.
• Sales Prowess: Proven success selling automotive maintenance, diagnostic services, and complex mechanical repairs while holding a strong closing rate against objections.
• Aftermarket Hustle: Complete confidence managing multiple repair orders, customer updates, and parts procurement simultaneously in a fast-paced environment.
• Credentials: Valid driver's license and an acceptable driving record are mandatory.
• Mindset: Highly organized, detail-oriented professional with a positive attitude and a team-first mentality. (Proficiency with Tekmetric is a major plus!)