Automotive Service Advisor / Writer

About the role

Christian Brothers Automotive

Job title: Automotive Service Advisor / Writer
Location: 1245 E. Pecos Rd, Gilbert, AZ 85295

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

Christian Brothers Automotive locations practice "At-will" employment practices.

Department: Arizona

Responsibilities

• Greet every customer with hospitality and the highest level of respect.
• Present the best solution to properly repair the customer’s vehicle. Educate them via technician recommendations and findings through digital inspections in a way that is easy for them to understand.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Research, order, and track parts for vehicle repairs.
• Communicate effectively with technicians on all aspects of the service being provided to the customer.
• Always maintain a positive attitude and team atmosphere.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself, and the customer.
• Direct, coordinate, and participate in customer service activities as dictated by the customer's needs and shop workload.
• Ensure all repairs are performed to proper specifications.
• Shuttle customers as needed.
• Assist other employees as needed.
• Other duties may be assigned.

Requirements

Qualifications:

• Current driver’s licenses.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.
• ASE certification in service management or equivalent experience.
• Supervisory or management experience.
• High school diploma or GED.
• Associates degree or undergraduate degree.

Physical Requirements:

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

• Being on your feet for the majority of the workday (standing, walking, etc).
• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm.
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles.
• Keeping a brisk work pace in a high-volume environment.
• Using a keyboard and mouse several times daily.
• Using a standard handset phone several times daily.

Benefits

• Up To $75K Annually for Highly Qualified Candidates.
• Closed Every Weekend To Spend Time With Family & Friends.
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar.
• Paid Vacation & Paid Holidays.
• Healthcare Benefits Available.
• Matching Retirement Plans.
• Employee Appreciation Events.
• On-Going Training & Career Advancement.
• Locally Owned and Operated.
• Continuous Training Available Through The CBA Flywheel Learning System.