Automotive Store Manager

About the role

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). The Store Manager promotes customer satisfaction, customer retention, and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and, most importantly, safety. The Store Manager provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Recruit, hire, train, motivate, evaluate, schedule, and coach employees
• Deliver exceptional customer service while listening to and consulting customers
• Follow up with customers about services requested, estimated completion times, etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations; build computerized repair orders and source parts
• Deliver and discuss pricing estimates with customers, as well as promote shop service specials
• Lead, manage, and train the team while keeping in tune with our company's vision, purpose, core values, and employee creed
• Oversee all sales, accounting, and clerical functions from Service Advisors
• Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
• Maintain inventory counts
• Be responsible for any inventory losses
• Oversee the overall cleanliness and organization of the facility, including environmental compliance
• Handle employee payroll; keep records of hours and scheduling
• Update and submit daily sales reports to Corporate

Requirements

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid driver's license