Customer Quality Engineer

Nidec Mobility America Corporation (NMOA) seeks an energetic and focused Customer Quality Engineer (automotive electronics) within its St. Charles, IL operations.

As a world leader in sensing and control technology, NMOA controls the most discrete functions within an automobile—from seat switches, power window switches, and instrument panel controls to complex user interfaces. NMOA is directly involved with automotive OEMs and holds a leadership position within Nidec for product development with global vehicle makers.

About the role

The Customer Quality Engineer works with interdepartmental engineers and technical colleagues in a team environment to manage new product launches for key customer accounts, leading and solving product problems.

The Customer Quality Engineer manages strategic customer accounts and direct customer issues through effective communication and superior problem-solving and critical-thinking skills. The Engineer interacts with others globally and travels occasionally to customer and other Nidec locations.

Responsibilities

• Develop strategy to manage specific customer accounts.
• Lead customer quality issue resolution.
• Interact with customers to satisfy their requirements.
• Understand customer-specific requirements.
• Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
• Actively engage the site production team to drive manufacturing improvements.
• Support new business opportunities and new product development programs.
• Gather warranty data, generate warranty charts, analyze trends, and prepare a warranty report for each assigned OEM to reduce warranty cost.
• Support customer change management programs and change management at the plant level.
• Fulfill / submit all new parts submission (PPAP) requirements.
• Interact closely with the cross-functional team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Serve as a key member of FMEA Development, acting as a key member liaison between Manufacturing Engineering and Design Engineering.
• Set quality goals and improvement plans.
• Document and utilize lessons learned.
• Review / improve Control plans.
• Lead / direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis, and other documents, per customer.
• Additional responsibility may entail New Product Launch activity, which would require FMEA Moderator training.

Requirements

• Experience: 2+ years’ experience in automotive manufacturing.
• Education: Bachelor's Degree in a related Engineering field.
• Strong detail / accuracy in technical details and business writing / communication.
• Analytical thinking and working knowledge of problem-solving techniques (i.e. paretos, cause and effect, fish bone diagrams, and 5Why analysis).
• Technical thinking and core tool knowledge; knowledge of plating, plastic molding, metal stamping and/or welding is a plus.
• Written and verbal communication with customers (internal & external).
• Quality engineering / Manufacturing engineering experience in an automated high-volume production environment within the automotive industry.
• Able to implement / use various charts, corrective action programs, simple DOE, and other SPC Tools.
• Limited knowledge of soldering, electronic components, and PCB assembly is a plus.
• Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D.
• Strong skills / expertise with Microsoft Office, Word, Excel, Access, and Minitab.
• Experience with European Automotive OEMs (BMW, VW, Audi, Mercedes, etc.) is a plus.
• Travel required: up to 10%.
• Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-panel, ERP, QAD, Warranty.
• No soliciting.
• This position is not open to recruiting agencies.
• This position is not approved for visa sponsorship.