Customer Quality Engineer

Nidec Mobility America Corporation (NMOA) seeks an energetic and focused Customer Quality Engineer (automotive electronics) within our St. Charles, IL operations.

As a world leader in sensing and control technology, we control the most discrete functions within an automobile – from seat switches, power window switches, and instrument panel controls, towards complex user interfaces. NMOA is directly involved with automotive OEM's and holds a leadership position within Nidec for product development with global vehicle makers.

About the role

Works with interdepartmental Engineers / technical colleagues in a team environment to manage the New Product Launches of key customer accounts for Quality, leading / solving product problems.

The Customer Quality Engineer manages strategic customers' accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

Responsibilities

• Develop strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Interact with customer to satisfy their requirements
• Understand customer specific requirements
• Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
• Actively engage site production team to drive manufacturing improvements
• Support new business opportunities and new product development programs
• Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost
• Support change management programs customers, and at plant level.
• Fulfill / Submit all new parts submission (PPAP) requirements
• Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering.
• Set quality goals and improvement plans
• Document and utilize lessons learned
• Review / Improve Control plans
• Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.
• Additional responsibility may entail New Product Launch activity which would require FMEA Moderator training.

Requirements

• Experience: 2+ years' experience automotive manufacturing
• Education: Bachelor's Degree related Engineering field
• Knowledge/Skills/Abilities:
  • Strong Detail / Accuracy in technical details and business writing / communication
  • Analytical thinking and working knowledge of problem-solving techniques (i.e. paretos, cause and effect, fish bone diagrams, and 5Why analysis).
  • Technical thinking and core tool knowledge as well as knowledge of plating, plastic molding, metal stamping and/or welding is a plus.
  • Written and verbal communication with customers (internal & external)
  • Quality engineering / Manufacturing engineering experience in automated high volume production environment within automotive industry.
  • Able to implement / use of various charts, corrective action programs, simple DOE and other SPC Tools.
  • Limited knowledge of soldering, electronic components and PCB assembly is a plus.
  • Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D
  • Strong skills/expertise with Microsoft Office, Word, Excel, Access and Minitab.
  • Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus.
• Travel Required up to 10%
• Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-panel, ERP, QAD, Warranty
• No Soliciting
• This position is not open to recruiting agencies.
• This position not approved for VISA SPONOSRHIP