E-Commerce Sales Associate

About the role

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The e-Commerce Sales Associate interacts with hundreds of customers online, over the phone and in person to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

Sell with Confidence. Grow with AutoNation.

AutoNation is redefining the car-buying experience and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you'll have everything you need to succeed.

Why You'll Love Working Here:

• Competitive benefits
• Career paths into finance, management, and beyond
• A culture built on trust, transparency, and teamwork

What We're Looking For:

• Strong communication and interpersonal skills
• A desire to help people and exceed expectations
• Sales or customer service experience preferred

With your outstanding communication and listening skills, you'll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

Responsibilities

• Interact with customers online, over the phone and in person to help guide their vehicle purchase in a no-haggle sales environment.
• Respond to leads in a timely fashion, answer questions, provide information and guide customers from phone and internet contact to an in-store experience.
• Help customers select a vehicle, negotiate terms, ensure payment options meet their lifestyles, budgets, and expectations, and close the deal.
• Follow up to ensure customer satisfaction and help transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver's license and an acceptable, safe driving record
• Desire to work for a car dealer that has a strong moral compass and treats all of its associates with respect

Benefits

• Competitive compensation and 401k matching
• Insurance plans (health, dental, vision) and maternity benefits to support a healthy work-life balance
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers
• Join the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide