Project Car & Restoration Advisor, Sales

About the role

Eastwood Automotive customers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car. Our Project Advisor team assists customers by making recommendations and selling the products needed to Do the Job Right.

This is a great opportunity for people who are tired of turning wrenches but want to work where they get to talk cars; people in the automotive restoration hobby who want to share their knowledge and continue to learn; and people with prior sales experience and a passion for cars and/or automotive restoration.

Your schedule will be 9:30 AM to 6:00 PM EST. Work location: Onsite (Pottstown, PA) or Hybrid (Onsite/Remote). If Hybrid, you will need to have access to the internet and a distraction-free environment; computers will be provided.

Compensation: Base pay. Monthly incentive based on performance. SPIF opportunities.

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Eastwood does pre-employment drug screening and background checks. The Eastwood Company participates in E-Verify.

Responsibilities

• Advise customers over phone, email and live chat on the best products to assist with their project or restoration.
• Provide customers with information and instructions on the appropriate use and application of the variety of products Eastwood offers.
• Work within and navigate our various software applications/computer systems to place orders and document conversations/actions taken.
• Provide world-class customer service by following organizational policies and processes.

Requirements

You'll be more successful if you:

• Have automotive restoration experience.
• Have prior sales experience.
• Take ownership for your customers.
• Are comfortable working with computers and learning new systems.
• Make a commitment to learn about our products.
• Have a positive and proactive approach to problem solving.
• Have good communication skills.
• Have spent time shopping online.
• Have experience within a contact center, but this is not necessary.

Benefits

Join a team/company where:

• The core values create a team of people who consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve.
• Customers like to buy products to repair/restore/revive their automobiles.
• People like cars, talking about them and working on them, and are in the hobby.
• Training is provided to better understand our products and systems.
• You participate in a strong benefits package: medical, dental, vision, life and AD&D insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits.