Automotive Service Advisor / Writer

About the role

Are you goal oriented? Do you enjoy a fast-paced, challenging work environment? Would you like every weekend off to spend more time with your family and friends? Do you like helping people? If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect.
• Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand.
• Manage the store's workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and the customer.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle customers as needed.
• Assist other employees as needed.
• Conduct oneself professionally representing Christian Brothers Automotive brand standards by delivering the highest quality customer experience.

Requirements

Certificates, Licenses, Registrations

• Current driver's license.
• Driving record acceptable to current insurance carrier.

Preferred Skills and Experience

• Proficiency in Windows-based computer software and automotive store applications.
• Experience in automotive customer service and service sales.
• ASE certification in service management or equivalent experience.
• Experience with Tekmetric software application desired, but training will be provided.
• Supervisory or management experience.
• High school diploma or GED.
• Associates degree or undergraduate degree.

Physical requirements

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles.
• Keeping a brisk work pace in a high-volume environment.
• Using a keyboard and mouse several times daily.
• Using a standard handset phone several times daily.

Benefits

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

Christian Brothers Automotive locations practice "At-will" employment practices.