Automotive Service Advisor / Writer

About the role

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Location: 218 W. Hwy. 332, Lake Jackson, United States, 77566

Department: Texas

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

Christian Brothers Automotive locations practice "At-will" employment practices.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Requirements

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Benefits

• 5 Day Work Week / Closed Every Weekend
• Paid Vacation & Paid Holidays
• Performance Based Bonus
• Healthcare Benefits Available
• Paid Training & Career Advancement
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Path to Shop Ownership Available: Future Franchise Leadership Academy (FFLA)