Service Advisor

Dallas Honda is looking for a customer-focused Service Advisor who thrives on building relationships, following proven processes, and delivering an exceptional service experience. Join one of the largest Honda dealerships in Texas. Dallas Honda is growing.

Work alongside a tenured, high-performing team with opportunities for career growth and advancement. If you're passionate about helping people, staying organized, and creating lifelong customers, Dallas Honda would love to meet you. Join a team where great customer service drives success.

At Lithia & Driveway (NYSE: LAD), success is fueled by high-performing teams delivering Auto Done Easy for customers. The company creates simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging its hundreds of store locations and key adjacencies—Driveway, DFC, and GreenCars. It has built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes the company to reach its potential.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; and maintaining customer records.
• Serve as the communicator and liaison between the customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service and repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculate the customer's payment, including deductibles.
• Prepare repair orders (RO), obtain approval signatures, and enter the RO into the service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep the customer informed of service specials, completion times, and service expenses.

Requirements

• 1 or more years of previous Service Advisor experience.
• 1 or more years of experience as an automotive technician is a plus.
• A team player who is focused on providing exemplary customer service.
• 1 year of mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older required.
• Lithia & Driveway is a drug-free workplace.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Benefits

A comprehensive benefits package is offered to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about Total Rewards benefits can be reviewed on the company's careers site.