Senior Service Advisor

Virginia Tire & Auto is seeking a Senior Service Advisor in Ashburn, Virginia, offering a salary range of $55,000-$90,000 per year with a guaranteed minimum of $1,000 a week for the first 90 days, plus commission & bonuses.

About the role

If you're an experienced automotive sales professional who loves solving problems, leading a team, and building customer trust, Virginia Tire & Auto is where you can turn your passion into a high-paying, stable, and rewarding career. We're not just fixing cars — we're taking the stress out of car care for our customers and our employees.

Responsibilities

• Be an expert on Virginia Tire & Auto sales procedures and initiatives: Warm Welcome, Fond Farewells, Phone Process, etc.
• Have advanced knowledge of vehicle systems and be an expert on the VTA Tire Collection, tires, the VTA Credit Card and all other products and services offered; be comfortable selling them to customers.
• Document, verbally communicate and sell the recommendations provided by the Production team, specifically complex recommendations that require in-depth vehicle knowledge.
• Write estimates and order parts for services as needed.
• Create and bill out all sales orders.
• Work towards achieving any company-set goals or objectives, including individual sales goals.
• Keep pace with customers, balancing multiple priorities and using good judgment to manage time.
• Build relationships with customers by communicating the status of their vehicle, promise time and provide a best-in-class customer experience.
• Be the point person for communications to and from your team.

Requirements

• Sales experience in the automotive industry.
• Understanding of complex vehicle systems and how to properly diagnose vehicles and the proper repairs needed.
• Help develop knowledge of Service Advisors by assisting them with selling more complex recommendations as needed.
• A professional personal appearance.
• Ability to become well-versed in a point of sale system and be able to troubleshoot common items.
• Have and maintain a valid driver's license.

Benefits

• Guaranteed $20 an hour plus commission—Minimum $1,000 a week guaranteed for your first 90 days.
• Low-Cost Health Insurance.
• Industry best paid vacation and holidays.
• Tire and auto repair discounts.
• Gym Membership Reimbursement.
• Affordable dental and vision insurance.
• Life & short-term disability insurance.
• 401(k) with company match.
• Energy filled, busy shops.
• Predictable schedules.
• A clean, professional work environment with a team that wants to see you succeed.
• A company culture designed to support your career growth.

About Virginia Tire & Auto

Virginia Tire & Auto makes car care as stress-free as possible. It is a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine, and a consistent Best of NOVA Auto Repair winner. With over 400 employees, the company is committed to employee advancement and growth by offering career paths and stability. It promotes a smoke-free, drug-free environment.